SHIPPING POLICY

OTHER INTERNATIONAL DESTINATIONS:

Please quote via email and send the following details:

• 1 - Full delivery address.

• 2 - Billing/invoice  address (if different from delivery address).

• 3 - List of products and, number of items in order.  

RETURNS AND CANCELATION

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To return items to a Sprops.co.uk store

Return an item: Please print this form, fill it out, and return it to the address listed on the form: scprops.co.uk store form. If you have any questions, please contact Customer Service at info@scprops.co.uk

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Return policy

All online orders return policy.  All returns are credited to the credit card used on the original purchase or can be refunded to a Sprops.co.uk - gift card. There are no cash refunds or exchanges. Proof of purchase is required for all returns.

We will accept returns items under the following conditions:

A valid proof of purchase must be provided. (See below for acceptable forms of proof.)

Returns will be accepted within 7 days of the original purchase date in some events.

Within 30 days, we will issue a refund using the original method of payment. Return shipping costs are the responsibility of the

customer.

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After the initial 30 days, you will be issued a merchandise credit.

Items must be returned in new condition, unused and unwashed, in original packaging with all original components.

Items sold as marked down and discontinued are final sale and cannot be returned.

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Discounted items are not eligible for a return.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

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Acceptable proof of purchase for eligible items.

Proof of purchase is always required for a credit or refund for eligible items. For your convenience, we accept the following forms of proof of purchase:

Original paper receipt with order number, and original packing slip with the same Credit card used in your purchase plus date of purchase.

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Credits and refunds:

We will issue a credit or refund in the following ways:

A merchandise credit will be issued for a gift receipt.

Merchandise credits will expire one month from the date they are issued.

Please note: Gift cards and store credits are not redeemable for cash. Scprops.co.uk is not liable for replacing lost or stolen gift cards or store credits.

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Damaged returns

Our products are hand crafted by artisans in United Kingdom. Pieces may vary due to the handmade nature of each product. A variation in paint color or shape does not qualify as a defect, but instead is a characteristic of our pieces being uniquely crafted.

scprops.co.uk will not replace or return any items that are broken, chipped or damaged due to regular wear and tear. Our designs are delicate in diversity and should be treated and cared for as outlined on our website and in our care instructions.

If you receive an item that is damaged due to shipping, please Make picture send to us, save the damaged goods, carton, and packaging material. Then Contact the customer service department on info@scprops.co.uk and they will help facilitate a return.

Returns of damaged pieces should be made within two working days of the receipt of shipment. Returns after that time frame will not be honored and a credit will not be given.

Any claim for missing order items must be made within five days of receipt.

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When receiving freight orders, the customer is responsible for the following:

Count all pieces to make sure that items listed on the bill of lading delivery document are accounted for while driver is there.

Check shipment for any visible damage to the outside of the boxes. If any of the boxes are dented, scratched, punctured, crushed or cut, you must mark damage on the bill of lading before signing it. Be as specific as possible. If you believe that the exterior damage is extensive, please take a picture and refuse delivery and contact us immediately.

Check the contents of the boxes before signing the bill of lading. If the shipment is large or the driver is unwilling to wait, it may not be possible to open all cartons at the time of delivery.

For the claim to be accepted, you must contact us within two business days of receipt if you find there is any damage or the order is

 

missing items.

Please do not sign the bill of lading until the items above have been completed.

If you to use their own freight carrier, damages will be your responsibility. In the event of damage during shipment, you will need to file a claim with the freight carrier.

 

Event of returns an order cancelation by customer.

A partial refund will be made deducting the shipment or in cases of costumed item it will be deducted the raw material used to make it. Costumed product order can be cancel only if the cancelation is request 24 hours from your online or purchase to info@scprops.co.uk

 

Shipping charges

Shipping charges are the responsibility of the customer and are not refundable unless an item is damaged due to shipping.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment

Return policy for UK and international customers

Our free shipment is not valid in return items policy stated above in the Delivery information section.  Any shipping cost in United Kingdom or oversea order the return will be the responsibility of the customer pay the delivery charges.

 

Custom orders

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.

Minimum quantities

If you need to return an item that had a minimum order quantity when purchased, you are not required to return the entire minimum quantity.

 

Price adjustments

Prices are subject to change without notice. We will be not accept requests for adjustment if the price of the merchandise purchased is reduced or increases after or you conclude or order. 

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Please Note:

As we are an online shop only. Please contact us via Email only. Also, unfortunately our insurance does not Allowed Public access in our office or depot.

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Do not return any item or parcel to the address Below. In case of returns, please contact us on info@scprops.co.uk and the Depot address will be provided.

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If you Prefer to contact us via phone: Please email us with your inquire, request a call back and provide your phone number. Call back request for (UK) costumers only. Oversea will be via WhatsApp numbers only.

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Returns depot Address:

Sweet Caroline Fake Food Props

FT 4 - 157, North Station road, Colchester

CO1 1UX

United Kingdom

Email: info@scprops.co.uk

Web:   scprops.co.uk